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Transmission Woes With Extended Warranty


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#41 MC

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Posted 31 May 2014 - 12:58 PM

I got the impression that the extended warranty program is provided by Nissan or at least affiliated with Nissan so I don't understand why Nissan would have two sets of rules for warranty repair. If anything I would think a customer paying for an extended warranty would get preferential treatment.


I dont understand either...Im not sure how thats set up. is it 3rd party acting on nissans behalf or is it actually just a different part of the nissan warranty division?

regardless im just sayings there must be different standards as ive never heard of anyone ever denied for that criteria alone on their original. go look at the transmission registry you see people check in with the legitimate semi common solenoid issue or the line pressure or the shift fork all seeing the symptoms getting only half their gears in limp mode and they get swapped. Nissan has been really good about this post 2008 LC drama. the variable in this case seems to be the extended warranty and the amount of usage of the car... you take that away and he is no different than all those cases approved. even less so as some of those approvals were on tuned cars or cars with more mods than him

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#42 MonkeyGTR

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Posted 31 May 2014 - 02:19 PM

Hi I recently had a transmission failure past the manufacturer's warranty on my GT-R. The extended warranty people apparently do some research and claimed I too was racing my car. Their response was to cover and replace this transmission but void the remainder of my extended warranty for the powertrain, so engine as well. I have about a year left on it so it may not be a big deal but I also wonder how a lawsuit would play out.

So to the OP, mine was covered. I'm not sure why yours would not be.

#43 bhk1004

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Posted 31 May 2014 - 02:22 PM

And the plot thickens. What type of warranty did you have? Nissan? Or an aftermarket.

#44 Ahmed

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Posted 31 May 2014 - 02:27 PM

Subscribed. This is very unfortunate. Hope they get you a new tranny.

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#45 MonkeyGTR

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Posted 31 May 2014 - 02:41 PM

And the plot thickens. What type of warranty did you have? Nissan? Or an aftermarket.


I have the Nissan extended warranty. It may very well be the dealers have some pull in these matters depending on their relationships with Nissan. Just a thought.

Edited by MonkeyGTR, 31 May 2014 - 02:42 PM.


#46 Canopy

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Posted 31 May 2014 - 03:03 PM

I work for an import car dealer (not Nissan) and can tell you that the extended warranty companies do all they can to avoid paying out claims. Very unfortunate to hear but I am not surprised at all.

Our district service and parts manager has no pull at all even with our own brand ext warranty. We've gone around and around with them just to get basic things covered.
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#47 09RedGTR

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Posted 31 May 2014 - 03:34 PM

Prob. the first thing is to look at the invite for those track days and see exactly what is in the narrative about "racing" or "competition". Most are pretty careful to describe those as "driver education" events. Was there any lap times recorded at the event? Any "leader board" or "fastest lap" awards?

The other "somewhat positive" is that this is a 2009 where the base warranty exclusions were

  • Failure to use proper parts, fuel and fluids,
  • Driving with the VDC off,
  • Racing,
  • Modifications, including reprogramming or replacing/adding chips in any on-board computer,
  • Failure to have required Performance Optimization Services performed.
That's different than the 2010+ which read
  • Failure to use proper parts, fuel and fluids,
  • Driving with the VDC off,
  • Racing,
  • Any competitive driving of any sort whatsoever,
  • Use on a track or driving on any airstrip,
  • Modifications, including adding/replacing, reprogramming, attempting to reprogram, altering, disconnecting any computer, control unit or electronic modules,
  • Deleting any or all stored information in any computer, control unit or electronic module including VSDR,
  • Failure to have required Performance Optimization Services performed.
So don't let them grind you about "oh it was on a track" as that doesn't apply to the 2009 warranty (the extended warranty is silent on "track" so the base warranty might be something they'd try and come back to).


Hi, I am new here. I just bought my first GTR less than 2 weeks ago. It is an 09 with 25K miles. All this transmission stuff is disconcerting. The above restrictions about tracking a GTR voiding a warranty seems stupid. Why would you buy a sports car that is too fast for the street and not be able to take it to a track without avoiding the warranty? Does not Nissan advertise their car on a track? If you did not want to have the option of taking your car around a track, just by a used Yugo. It appears that I should have done more research before buying my first sports car.

Do people with a Z06 or 911 also void their power train warranty if they drive it on a track or runway?

#48 jpara

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Posted 31 May 2014 - 06:15 PM

Hi, I am new here. I just bought my first GTR less than 2 weeks ago. It is an 09 with 25K miles. All this transmission stuff is disconcerting. The above restrictions about tracking a GTR voiding a warranty seems stupid. Why would you buy a sports car that is too fast for the street and not be able to take it to a track without avoiding the warranty? Does not Nissan advertise their car on a track? If you did not want to have the option of taking your car around a track, just by a used Yugo. It appears that I should have done more research before buying my first sports car.

Do people with a Z06 or 911 also void their power train warranty if they drive it on a track or runway?


Seems Porsche also considers racing a void of the warranty, this is taken directly from their warranty contract I found online;

This Warranty Does Not Cover:
Abuse, accident, acts of God, competition, racing, track use, or other events.


Interesting we buy sports cars for their performance and handling and risk having our repair claims denied if we try to enjoy them.

#49 Dallas J

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Posted 01 June 2014 - 09:21 AM

This who situation sucks. What I want to know though, why is the issue not fixable? Is this not something (if warranty doesnt fix it) that you could just send to Jacks Trans or Shep to get fixed?

Curious what electrical (sensor, solenoid, etc..) issue could scrap the whole transmission.

#50 Greg S.

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Posted 01 June 2014 - 10:41 AM

Selling an extended warranty with no expectation of covering service feels like fraud to me.
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#51 Craig

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Posted 01 June 2014 - 10:58 AM

Selling an extended warranty with no expectation of covering service feels like fraud to me.


Certainly if buying used I'd rate the value of any warranty at pretty much $0, esp for a multi-owner car...

#52 Greg S.

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Posted 01 June 2014 - 11:05 AM

A condition for selling an extended warranty should be a vehicle inspection and an acceptance of the vehicle's current condition. Warranty companies can't have it both ways, selling a product and then denying the product's promises.
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#53 Klamathpro

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Posted 01 June 2014 - 09:04 PM

You might want to reconsider, I reviewed the agreement I found online (http://www.vadenniss...d-preferred.pdf) and it states;

WHAT IS NOT COVERED
8.8 Any failures caused by racing or other competition.

Contractually they have covered themselves.

I think it sucks that Nissan would sponsor events where GT-R owners who registered end up on a list that enables Nissan to refuse to perform warranty repairs. That said, their position is defendable given the agreement / contract you signed if they can prove your VIN# was raced at their sponsored events.

I think if you go forward with the lawsuit the basis of it has to focus on Nissan sponsoring events where owners would unknowingly violate their warranty agreements if they participate and that Nissan had an obligation to disclose up front that all participants would be waiving their ability to request warranty service in the future.


Track days and HPDE events are not considered racing or competition. A Nissan dealer told me that Nissan doesn't void warranties over track days as long as it wasn't a competition. The car was built to be driven on a track. Why else do they offer a "track edition"?

I can get track insurance for HPDE events, but not for competition or timed laps. Timing your own lap doesn't count as competition. You can time your trip to the market and that doesn't void your warranty.

Edited by Klamathpro, 01 June 2014 - 09:06 PM.


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#54 illpayne

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Posted 02 June 2014 - 11:11 AM

Right now I'm waiting for the dealer to call the warranty company to speak with the engineers. You can't void a car's warranty without proving what caused the issue or base it off of looks.

The thing that I'm really upset about that THEY(Security Plus) approved the transmission replacement because after my dealer proved them wrong and now they're back pedaling and want to deny the claim. Since the beginning, they've been really trying to find any single problem to not fix the car. I'm sure they tested my transmission fluid to see if I was using OEM fluids too and I am. I should have another update for everyone tomorrow. If they're going to fully deny my claim, I'm getting a lawyer and also start a social media campaign to fight this.
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#55 bhk1004

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Posted 02 June 2014 - 11:15 AM

would you be able to call the GTR hotline to explain what is happening and see if they can help? and that if they dont explain what you will end up having to do? might get them to poke the warranty company for you.

#56 illpayne

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Posted 02 June 2014 - 11:23 AM

would you be able to call the GTR hotline to explain what is happening and see if they can help? and that if they dont explain what you will end up having to do? might get them to poke the warranty company for you.


It was Angelo at the Nissan GTR hotline at the HQ that called me Friday morning that told me that it was approved and then called me later saying that they're denying my claim. He told me they I can't contact the warranty people nor their engineers. He told me that he was the highest person that I could talk to and it won't go any further than him. The fact that they lied about me modding my TCM and also lied about sending someone out to inspect the car when they haven't is absurd and comical.
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#57 bhk1004

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Posted 02 June 2014 - 11:25 AM

Definitely start a social media blast... that's the first thing I'd do before spending money on a lawyer. Wife has had the craziest things taken care of when social media gets blasted for issues.

#58 illpayne

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Posted 02 June 2014 - 11:30 AM

Another thing about the extended warranty that everyone should know. When the warranty is covered under the factory warranty, you're given a loaner until your car is finished. My car has been in service for more than 15 weeks. They gave me a loaner, but Angelo said that the extended warranty doesn't cover the loaner over a certain period. He said that He's been comping me, but that's BS. I have never paid for the loaner but he said that was my compensation for me being without my car.
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#59 Slimshady201

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Posted 02 June 2014 - 11:52 AM

Without a doubt get hold of someone from the media who can create a good and true story about what you`ve had to go through with your car and it`s apparently "no value warranty". This usually scares the shit out of companies. Trying to do things one`s self very rarely gets you anywhere. As others have said social media is another good platform to "burn their fingers". Sorry about your situation really hope that you can sort it out one way or the other.

#60 Rxpress

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Posted 02 June 2014 - 03:00 PM

It's a bummer to see one of the original GT-R owners get screwed like this. Hope this turns out well. I too am baffled as to how this warranty is being handled.
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