I dropped my car off at Chantilly Nissan on Monday. Although the service manager (Fitz) was a nice guy, I am VERY DISAPPOINTED at the loaner I got. I got an Altima (which is ok, I guess), but the car is FILTHY. I pointed out that the car was filthy and was told that the car wash and the vacuums are out of service (hard to believe, but ok), the car had almost no gas in it, and there are food crumbs, spilled soda or coffee, and dirt EVERYWHERE. I was also told that this is the only loaner available.
I was expecting at least a Maxima, or any car that's CLEAN. From what I've heard, the tech (Minh) is worth it- but thus far I'm very disappointed. I have owned a few other "supercars" and a few other high end auto's and have never been given a dirty loaner vehicle. Hell, Range Rover gives me a fully loaded Range Rover everytime and even covers my gasoline. Audi will pick my A8 up from my door and flatbed a loaner to me, and it's almost 5 years old.
Edited by thewraith, 20 July 2011 - 07:49 AM.