I wanted to let everyone know that Forged has stepped up and we’ve made an agreement that I am very happy with. I wanted to thank everyone on the forums for their support.
I would like to say the review had a harsh effect. I didn’t intend it to gain so much attention, if I had to do it all over again I would soften some of the review. There are things that if not read carefully look much worse than intended, and I believe got blown out of proportion. In any negotiation things can leverage one side or the other. Forged was caught on the wrong side of this review, and should be given a chance for people to look at their overall body of work not one isolated experience.
Before I posted my review, I had been in contact with Sharif over a few weeks time as both of us were trying to get this problem squared away. Forged and Sharif have always stood behind all of their work, and literally begged me to allow him to fix these problems at his shop. He already had a transport carrier on the way to pick up the car from my home, but I waived them off. He was adamant about making sure the car was perfect, but insisted that the work be done at his shop. Some of the things that failed were not the fault of Forged but he still wanted to do whatever it took to make it right. He made dozens of phones calls and texts at all hours of the day.
In the end, I made the decision to have another shop do the repairs. Forged never lied to me, or misled me, but I personally lost faith in them and that was my decision. I wouldn’t want for anyone to think that Forged Performance doesn’t stand behind their work or offer good customer support, because that is not true. During my build, I talked to Sharif and his staff multiple times each week, and they were always friendly and receptive even when I called at odd hours or on weekends. I have seen a lot of good work come out of their shop and the issues I experienced with portions of my build aren’t typical of the work that comes out of Forged. The purpose of this review was not to warn the community about Forged but simply to try and get their attention and make things right under my terms...not theirs. In the end, Sharif and Forge Performance made things right and now I am looking forward to wrapping up my build.
Thank you everyone again,
Edited by boxsterr1, 04 June 2013 - 03:40 PM.