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UPDATE 06.29.15
Capitol Nissan Offered to perform a "paint treatment" in good faith, this process involved baking the entire car several times to try to see if this will remedy the oxidation. I politely declined as I am afraid this may damage the entire cars clearcoat. If corporate wont warranty my clear, and the dealership ends up damaging it more, I may be stuck with the entire fiasco.
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I purchased my super silver GTR new from the dealer and within a week found paint spots, crease marks in the quarter panels, and the front bumper paint clear coat peeling/bubbling. I took it to the dealer and they blamed a third party influence or liquid causing the damage after the purchase. I showed the dealer and GTR-REP photographs of the car taken in their showroom before buying the car as proof it was purchased spotted. The photographs depicted a paint spot on the rear bumper which was similar to the spots on the front bumper. I showed the dealer and GTR-Rep blogs from the GTR forum where others have had similar paint peeling issues. The dealer and GTR-Rep refused to help me saying it wasn't a manufacturer defect and referred me to Consumer Customer Services.
I spoke with "Charity" at Nissan North America Consumer Services who opened up a case for me regarding the paint peeling and paint moisture issue at the onset of my contacting them where I requested a vehicle buy back or vehicle exchange for another one. After all I just spent an additional 4k for this color! At first, they seemed concerned and willing to help me. They provided me with a case number and said they would look into it and contact me.
Charity contacted me over a three week period stringing me along stating she was awaiting the Bay Area GTR-Rep's vehicle inspection report and direction from the manufacturer. In the meantime, I took my vehicle to a paint specialist at a high end body shop for an inspection. The paint specialist told me it wasn't normal for paint to peel the way it was peeling on the front bumper. The paint specialist also told me the crease marks and spots on the vehicle were not normal either. The paint specialists told me it was his opinion the cause of the clear coat peeling and marks/spots in paint was a result of an improper paint prep during the paint process. The paint specialist said after the base coat was applied there was either too much drying time or improper preparation in between the clear coats or the platinum coats which caused the clear coat to peel and the evident spotting.
Last week Charity called me back and I explained the paint specialists findings. Afterwards, Charity asked me if I was interested in a repair procedure to address moisture in the paint. Charity told me sometimes during the shipping process there is oxidation or moisture build up in between the paint and protective wrapping used to ship the car. I turned down the repair procedure and was persistent with a vehicle buy back and she said he would get back to me.
Today, Charity called me back and told me Nissan would not buy back my vehicle back and said the paint issue was not a manufacturer defect. Charity told me there was evidence of a third party influence that caused the damage and therefore not a manufacturer defect. I asked Charity about the repair procedure she was offering the week prior and she said she never was not offering that repair procedure on Nissan's behalf. Today, Charity referred me to a local dealer and said I would have to pay for it out of my own pocket if the dealer wouldn't cover it. I explained the Charity the dealer would not help me and referred me back to them.
Charity advised me I had an opportunity to inspect the vehicle before I bought it so I should have made note or brought it to someone's attention before hand. So it sounds like Nissan won't accept responsibility for damage incurred during shipping and/or improper painting and neither will the dealer. I asked Charity if I could talk to her boss or someone in Japan related to the paint moisture issue related to shipping or improper paint issues so this can be addressed and so it doesn't happen to anybody else. Charity told me she was my only point of contact and I could NOT speak with anyone else, but her. Charity only offered me the address (Nissan North America, Consumer Affairs, P.O. Box 685003, Franklin, Tenessee 37068-5003) to their legal department in the event I get an attorney.
* I have included some pictures from the showroom. The bumper color is completely off. Do you guys think the bumper was resprayed by the dealership? I referenced some other SS GTRs and the color difference is not as apparent...
Unbelievable! Nissan knows about this issue and won't do anything about it. Buyers beware!
Is anyone else experiencing this issue? Owners please check your cars and post any pictures.
In case any of you are in a similar situation, here is the direct contact number to GTR Department Charity 615-725-7196
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Capitol Nissan Offered to perform a "paint treatment" in good faith, this process involved baking the entire car several times to try to see if this will remedy the oxidation. I politely declined as I am afraid this may damage the entire cars clearcoat. If corporate wont warranty my clear, and the dealership ends up damaging it more, I may be stuck with the entire fiasco.
-----------------------------------------------------------------------------------------------------------------------------------------------------------
I purchased my super silver GTR new from the dealer and within a week found paint spots, crease marks in the quarter panels, and the front bumper paint clear coat peeling/bubbling. I took it to the dealer and they blamed a third party influence or liquid causing the damage after the purchase. I showed the dealer and GTR-REP photographs of the car taken in their showroom before buying the car as proof it was purchased spotted. The photographs depicted a paint spot on the rear bumper which was similar to the spots on the front bumper. I showed the dealer and GTR-Rep blogs from the GTR forum where others have had similar paint peeling issues. The dealer and GTR-Rep refused to help me saying it wasn't a manufacturer defect and referred me to Consumer Customer Services.
I spoke with "Charity" at Nissan North America Consumer Services who opened up a case for me regarding the paint peeling and paint moisture issue at the onset of my contacting them where I requested a vehicle buy back or vehicle exchange for another one. After all I just spent an additional 4k for this color! At first, they seemed concerned and willing to help me. They provided me with a case number and said they would look into it and contact me.
Charity contacted me over a three week period stringing me along stating she was awaiting the Bay Area GTR-Rep's vehicle inspection report and direction from the manufacturer. In the meantime, I took my vehicle to a paint specialist at a high end body shop for an inspection. The paint specialist told me it wasn't normal for paint to peel the way it was peeling on the front bumper. The paint specialist also told me the crease marks and spots on the vehicle were not normal either. The paint specialists told me it was his opinion the cause of the clear coat peeling and marks/spots in paint was a result of an improper paint prep during the paint process. The paint specialist said after the base coat was applied there was either too much drying time or improper preparation in between the clear coats or the platinum coats which caused the clear coat to peel and the evident spotting.
Last week Charity called me back and I explained the paint specialists findings. Afterwards, Charity asked me if I was interested in a repair procedure to address moisture in the paint. Charity told me sometimes during the shipping process there is oxidation or moisture build up in between the paint and protective wrapping used to ship the car. I turned down the repair procedure and was persistent with a vehicle buy back and she said he would get back to me.
Today, Charity called me back and told me Nissan would not buy back my vehicle back and said the paint issue was not a manufacturer defect. Charity told me there was evidence of a third party influence that caused the damage and therefore not a manufacturer defect. I asked Charity about the repair procedure she was offering the week prior and she said she never was not offering that repair procedure on Nissan's behalf. Today, Charity referred me to a local dealer and said I would have to pay for it out of my own pocket if the dealer wouldn't cover it. I explained the Charity the dealer would not help me and referred me back to them.
Charity advised me I had an opportunity to inspect the vehicle before I bought it so I should have made note or brought it to someone's attention before hand. So it sounds like Nissan won't accept responsibility for damage incurred during shipping and/or improper painting and neither will the dealer. I asked Charity if I could talk to her boss or someone in Japan related to the paint moisture issue related to shipping or improper paint issues so this can be addressed and so it doesn't happen to anybody else. Charity told me she was my only point of contact and I could NOT speak with anyone else, but her. Charity only offered me the address (Nissan North America, Consumer Affairs, P.O. Box 685003, Franklin, Tenessee 37068-5003) to their legal department in the event I get an attorney.
* I have included some pictures from the showroom. The bumper color is completely off. Do you guys think the bumper was resprayed by the dealership? I referenced some other SS GTRs and the color difference is not as apparent...
Unbelievable! Nissan knows about this issue and won't do anything about it. Buyers beware!
Is anyone else experiencing this issue? Owners please check your cars and post any pictures.
In case any of you are in a similar situation, here is the direct contact number to GTR Department Charity 615-725-7196
