[EvilGTR21]

Yesterday I took my car to Cobb tuning Socal for a pro tune. Waited about 4 hours only to have them tell me that they were having trouble uploading the calibration to the car's ecu. They were able to get the stage 2 off the shelf map loaded which I had already done myself. The tuner had to leave for another appointment somewhere else and wanted to have me wait another hour so he can troubleshoot it.
I decided that it's best to take my car home as I had to be somewhere. So my question is this: Is this an issue with my car or the cobb ap? Do they load the map to the AP then load it to the ecu?

It didn't make sense and the tuner never said one word to me himself just took my car in the dyno closed the doors and no one else was really available to give me updates or even ask me what I wanted out of the tune! That place is far from ready.

BTW the car is a 2010 with a mid-pipe and exhaust only

 

[biznaka]

Heh...

This is the same place that I have been asking for over 3 months the status of their dyno. It definitely sounds like they aren't ready for GTR's yet...

 

[EvilGTR21]

Yeah dude I would definitely wait. The customer experience was non existent I was not impressed. The only form of entertainment for my friend and I was our iPhones! Not even a magazine or a water fountain. Just a couch and empty walls. The tuner is a good tuner, Jon Drenas so i don't know what happened.
I just want to know if this sounds like an easy problem to fix.

 

[thistle]

I have alerted Cobb to this post to see if they will sort this out. This is the last thing they want to see and they would love an opportunity to communicate well and work hard to win your trust again.

 

[biznaka]

Yeah dude I would definitely wait. The customer experience was non existent I was not impressed. The only form of entertainment for my friend and I was our iPhones! Not even a magazine or a water fountain. Just a couch and empty walls. The tuner is a good tuner, Jon Drenas so i don't know what happened.
I just want to know if this sounds like an easy problem to fix.

This was the same issue that I had. I emailed and called multiple times about the status of their dyno. More specifically, because I wanted a tune for the Alpha package setup. However, they were unable to give me any status updates about the dyno. I was just about to give up, until I called them 3 weeks ago. Ronnie there told me the dyno would be up and running in a few weeks and it sounds like it is!

After all the waiting, I was clearly excited to hear that the dyno was up and running. But with this review, I'm very hesitant to make the drive now. We really need a tuner in NorCal. :|

 

[Bailey]

Yesterday I took my car to Cobb tuning Socal for a pro tune. Waited about 4 hours only to have them tell me that they were having trouble uploading the calibration to the car's ecu. They were able to get the stage 2 off the shelf map loaded which I had already done myself. The tuner had to leave for another appointment somewhere else and wanted to have me wait another hour so he can troubleshoot it.
I decided that it's best to take my car home as I had to be somewhere. So my question is this: Is this an issue with my car or the cobb ap? Do they load the map to the AP then load it to the ecu?

It didn't make sense and the tuner never said one word to me himself just took my car in the dyno closed the doors and no one else was really available to give me updates or even ask me what I wanted out of the tune! That place is far from ready.

BTW the car is a 2010 with a mid-pipe and exhaust only

The SoCal retail shop is in its final stages of construction and decoration. I'm sorry you were not comfortable and i can assure you that the customer area will be fully furnished, comfortable and entertaining in very short order.

I the problem with completing your tune was universal and certainly not a sign of any incompetence on Jon Drenas' part. The firmware required for custom tuning was somehow broken on Cobb's central server. I worked with Jon as well trying to solve the issue. He performed every single diagnostic procedure in an attempt to get you tuned and on your way. The SoCal folks should have been more transparent about what was going on with the car perhaps. But, in Jon's defense, neither of us knew for certain what the problem was until COBB engineering got back to us.

We recognize your inconvenience and will do our best to earn your business in the future. If there is anything we can do or if you have specific questions you can feel free to contact Cobb Tuning SoCal or me directly. [email protected]

Best regards
Tim Bailey - Cobb Retail Manager and GTR lead calibrator

 

[Bailey]

Yesterday I took my car to Cobb tuning Socal for a pro tune. Waited about 4 hours only to have them tell me that they were having trouble uploading the calibration to the car's ecu. They were able to get the stage 2 off the shelf map loaded which I had already done myself. The tuner had to leave for another appointment somewhere else and wanted to have me wait another hour so he can troubleshoot it.
I decided that it's best to take my car home as I had to be somewhere. So my question is this: Is this an issue with my car or the cobb ap? Do they load the map to the AP then load it to the ecu?

It didn't make sense and the tuner never said one word to me himself just took my car in the dyno closed the doors and no one else was really available to give me updates or even ask me what I wanted out of the tune! That place is far from ready.

BTW the car is a 2010 with a mid-pipe and exhaust only

HI there,
The GTR team at Cobb would like to offer you something special to offer some compensation for time and effort waiting for a tune that could not be completed due to firmware issues. Please contact [email protected] or [email protected] and we'll get this going... we believe what we have in mind will ease your pain just a bit.

best regards
Tim

 

[EvilGTR21]

Thanks Tim, I will email you or socal. Joe messaged me and told me what the problem was. It wasn't the facilities fault and was a little software bug. I know Jon is a great tuner as I've heard great things about him, it was one of the main reasons I took the car there. I'm going to go back as the calibration is done already so all they have to do is upload it. Thank You.

 

[biznaka]

Don't want to throw the thread off-topic, but does that mean that the dyno is up and running right now? I'm considering the trip up to Surgeline instead, if I need to

 

[COBB Tuning]

Hello its Jon. Im sorry the tune took so long (or lack of tune for that matter)
The firmware was giving me issues and i tried 2 different AP's and several versions of software.
The only thing i could get to flash was the V300 Stage 2 map because it matched the OLD firmware i left on one of the AP's i used to test it.
As you could see the facility is not finished yet. The dyno was just FULLY finished the morning of your tune. (the fan shrouds and things like that)
The reason we haven't booked many people / GTR is for this exact situation. We don't have a finished waiting room yet. We barely have the new offices being setup

The contractors are working hard on the finishing touches but everyone please understand we are still under construction!

Anyone who contacts us or needs a tune should know that the finished product (shop) is still a ways away and should plan accordingly. Whether that be bring a friend to go do something or be prepared to sit in an un finished room for a few hours. Once finished the facility will be a great place to spend a day but we are not there yet !!

Please email us @ [email protected] and we can help you out.

biznaka this goes for you too drop a line and we can get you sorted out

-Jon

 

[Bailey]

Don't want to throw the thread off-topic, but does that mean that the dyno is up and running right now? I'm considering the trip up to Surgeline instead, if I need to

The Dyno is ready in SoCal.... but i'd love to meet you in Portland.

Whichever COBB Tuning Retail shop you chose you'll get industry standard setting tuning and customer support.

However, if you run on CA 91 octane fuel you'd be well served to go to SoCal where 91 octane is on tap and ready.... Oregon fuel is SO SO SO much better.

Regards
Tim

 

[EvilGTR21]

Anyone who contacts us or needs a tune should know that the finished product (shop) is still a ways away and should plan accordingly. Whether that be bring a friend to go do something or be prepared to sit in an un finished room for a few hours. Once finished the facility will be a great place to spend a day but we are not there yet !!

-Jon

Thanks Jon I will see you soon to complete the tune. This should have been mentioned when I made my initial appointment. Just saying

 

[COBB Tuning]

Thanks Jon I will see you soon to complete the tune. This should have been mentioned when I made my initial appointment. Just saying

I agree, however we have so many people asking to get in and get tuned that most people just don't care, they just want the tune done. We have had people sit outside in the 90* sun all day because both offices were under construction @ the time!! I'll make sure that the guys inform people a bit more in the future (although the waiting room will be done this week)

Ill be glad to get your car back on the dyno and make some power!!

 

[5150 Racing]

PS you can Msg me here too but email is better