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Discussion Starter · #1 ·


Do Luck in Japan has combined their collective aerodynamic knowledge to produce this highly innovative new front diffuser for the GT-R.

GT-RR's parent company Bulletproof Automotive is Do Luck's exclusive distributor and we're very proud to be Do Luck's partner to release this GT-R diffuser to international clients for worldwide delivery. It is truly proper high-end Japanese motorsports quality construction. The quality is more comparable to a $4000+ diffuser, but we've worked with Do-Luck to price it aggressively to help make it more attainable for serious GT-R enthusiasts.

The functional design is clearly the fascinating point of this diffuser. Besides being a carbon fiber front spoiler and complete front under diffuser replacement in one, there are significant aerodynamic benefits integrated into the design. Integrated brake ducting is achieved along with unique built in channels and even more uniquely designed replaceable bottom caps on each side of the diffuser.

Additionally the shape of the diffuser ensures a more aggressive profile for increased front downforce/grip. The purposeful racing design also remains functional for daily street use simultaneously despite it's clear circuit intentions. Unlike other racing diffusers, this design manages to not protrude so excessively that scraping becomes such a problem.

Our latest shipment of Do Luck front diffuser's are now in-stock and available with no JDM manufacturing or shipping lead times.

Inquire with BP directly at 213.745.6954, send us a PM, or for fastest response e-mail [email protected]








 

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Discussion Starter · #7 ·
Hi z33c,

I am sorry you are dissatisfied with the steps we have taken so far regarding your damage claim.
Since z33c posted his discontent on 18 of our threads on GT-R Life, we think it's best to provide a clear backstory with regard to what happened in this particular scenario:
  1. Z33c ordered a set of Top Secret Floor mats, as well as a Top Secret vented hood from us on December 2nd, 2014.
  2. Both the floormats and the hood were in-stock items, and shipped out within 2 business days - December 4th, 2014
  3. Z33c received the items on December 18th, 2014, and at the time of delivery signed "no visible damage"
  4. Z33c called us on January 5th, 2015 to report that he found damage to the Top Secret hood. He spoke with Josh on our operations team, who immediately following the conversation, emailed Z33c this request:

    From: [email protected]
    To: XXXX
    CC: [email protected]
    Subject: Damaged Bonnet
    Date: Mon, 5 Jan 2015 15:03:07 -0800

    Good afternoon XXXX,

    Once again, we are terribly sorry that the hood arrived with some damage. As I mentioned on the phone, please provide pictures of the damaged area, the box it came in, and the delivery receipt. Please do not discard any of the original packaging.
    I realize the gravity of this incident, and I can assure you that we will act swiftly on this.

    Please let me know if you have any further questions.
    Josh

  5. The same day (January 5th, 2015), Josh initiated the claims process with the freight carrier that delivered the part (Pilot Freight).
  6. Z33c did not respond to Josh's request for photos and further information until January 12th, 2014, when he sent us 2 emails with what we requested.
  7. Josh immediately submitted the photos / evidence to Pilot Freight's insurance carrier, and then spoke with z33c on the phone the next day (January 13th, 2015) to explain that the evidence was submitted, as well as to explain the claims process.
  8. On January 16th, 2014, z33c followed up with Josh via email requesting an update. The same day, Josh replied with the following:

    From: Josh [mailto:[email protected]]
    Sent: Friday, January 16, 2015 8:55 AM
    To: XXXX
    Cc: '[email protected]'
    Subject: RE: Damaged Bonnet

    Hi XXXX,

    I've submitted the damage claim over to the insurance company. The next step is to wait and see if they need to send a rep out to you to inspect the damaged hood.

    Since you indicated that it is damaged beyond repair, we are forced to wait on the insurance company. If it was a case where it CAN be repaired, the process to get it fixed could be started by you or a local shop, and the insurance company would only be paying for the repairs costs. I wish the process was quicker, but unfortunately, we have to play the waiting game now.

    I'll keep you updated as the process goes on.

    Thanks,
    Josh

  9. Z33c followed up on several occasions over the next week and a half via phone to check on the status of the claim. As Pilot Freight had a backlog of damage claims from the Holiday 2014 Season, there was an extended delay in processing z33c's individual claim, which Josh advised z33c of via phone on several occasions.
  10. On January 30th, 2015, Josh emailed z33c with an quick update regarding the claims process:

    From: Josh [mailto:[email protected]]
    Sent: Friday, January 30, 2015 11:55 AM
    To: 'XXXX'
    Cc: [email protected]
    Subject: RE: Damaged Bonnet

    Hi XXXX,

    Wanted to give you a quick heads up.

    I've submitted the damage claim with all necessary info over to the insurance company. Now we are waiting for them to review the outcome, which is scheduled for the week of February 23rd. Unfortunately, the rest of the steps are outside of our control and we only have the option of waiting on Pilot to resolve this.

    I understand the frustration of having to wait over a month, but we are trying to do everything we can to solve this.

    I'll keep you updated as the process goes on.

    Thanks,
    Josh
  11. Between January 30th, 2015 and the week of February 23rd, 2015, z33c called numerous times looking for an update. Each of these times, we advised him that the claim review was pending until the week of February 23rd, as previously advised by Pilot themselves.
  12. As of the week of February 23rd, 2015, Pilot advised us that the claim was denied. At this point, Josh requested the claim to be transferred to an appeals adjuster for re-review.
  13. Z33c then called us at least twice a week for the next several weeks requesting updates (each time, he verbally abused our employees as he felt that we were trying to "screw him over.") We repeatedly reassured him that we were on his side, doing all we could, and that any decision regarding the damage claim was in Pilot's hands.
  14. Josh emailed z33c on March 9th, 2015 with an update from the appeals adjuster, advising that they were doing further investigation on their end, and the process would take a bit longer.
  15. Between, March 13th, 2015 and March 24th, 2015, we reached out to the Director of Loss Prevention at Pilot in a last ditch effort to assist z33c with his damage claim.
  16. Z33c then called and emailed several more times over the next couple weeks looking for updates, which we had not yet received from Pilot, and updated z33c with that information.
  17. The Director of Loss Prevention at Pilot made a final decision to deny the claim, stating that due the extended time period that z33c waited to report any damage to Bulletproof or Pilot, they couldn't confirm or deny if the hood was damaged by z33c after receipt, while it was in storage at his residence.
  18. Last week, on March 24th, 2015, Josh attempted to speak with z33c via phone, but he was unavailable. Immediately following the call attempt, Josh emailed him the following:
From: Josh [mailto:[email protected]]
Sent: Tuesday, March 24, 2015 11:19 AM
To: 'xxxx'
Cc: 'Avi Fischer'
Subject: RE: update needed

Hi xxxx,

Hope all is well on your end.

This has taken so much longer than expected because Pilot denied this claim. I have exhausted all of my resources while trying to get this reversed, but unfortunately Pilot feels that they are not responsible. As I mentioned to you on the phone 2 weeks ago, the adjuster said that the delay had to do with the fact that you did not report this to us within their 3 day policy for concealed damages (it was considered concealed because the delivery receipt was signed as "not damaged"). I have spent hours and ultimately days going back and forth with different adjusters as well as the Director of Loss Prevention himself in an attempt to plead our case. We explained that this was delivered during Christmas and New Year's, therefore you did not have time to get to it until January 5th which was when it was reported to us. Again, they judged that the liability was on you because it was a couple of weeks until it was reported, which we do not agree with it at all.

We want you to know that we value you as a customer, and wish to help you with this since we feel that you did everything you could to report this damage as quickly as you could. After looking at the pictures of the damaged areas, the guys from our shop strongly feel that this could be repaired - not to the perfect status that it was originally in, but pretty darn close. If you are willing to ship it back to us, we will cover the repairs cost while you only pay for the shipping costs (which we will obtain the best rate available). Please know that this is not something we normally do whenever the insurance company denies claims due to "customer negligence," but again, we feel that we need to do something for you since you are a valued customer.

Please let me know if this proposal works for you so that I can get a shipping quote and send the label to you right away.

Best regards,
Josh

As of today, March 30th, 2015, z33c has yet to respond to Josh's email from last week or speak with anyone at Bulletproof / GT-RR via phone. We have offered to repair the hood, at our cost, if z33c is willing to cover the cost of shipping to and from our shop; z33c has been unresponsive, but instead posted on 18 of our threads here on GT-R Life.​

Z33c, I will echo our previous offer to you here: If you are willing to send the hood back to us, we will perform the necessary repairs at our cost. Please feel free to give us a call or respond to Josh's email if you would like to get this process started.
 

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Discussion Starter · #12 ·
z33c,

We're sorry that you're still dissatisfied with the options presented.
We think you're under the impression that we sent you a damaged hood, however the photos below are of your hood in new condition before it left our shop:






As a note to all of our customers (and potential customers), we make it a priority to have detailed documentation for every part that comes in from Japan. This includes detailed notes regarding condition, as well as individual photos of every single item that we have in our possession.

Z33c, you mentioned several times that we are placing blame on you for not opening the box within 3 days, however we believe there might be some misunderstanding. We're on your side with regards to the 3-day period, which is why we fought so hard with Pilot Freight. (You can see the outcome of another claim we fought for another customer on documented in the first paragraph of the email below.) However, after taking the claim all the way to the Director of Claims, the denial ultimately stood firm with them. As you can see in the final email we received from Pilot below on the denial, they specifically outlined that they cannot accept the claim as the time period that you waited before unwrapping the box and reporting damage was long enough that they're unable to determine if anything happened to the hood in the days after you received it.



Just for full transparency, Z33c provided the following photos to us of the damage:






Despite the damage not being our responsibility, we want to reiterate the offer to help we've extended since day 1: if you can send us back to the hood, we believe that we can repair it to your satisfaction at our cost. (If you have concerns about the hood being further damaged during shipping, then please feel free to use a different carrier than Pilot.)
 
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