[gte]

I've tried Nissan GTR customer service 866-668-1487 and Anna Noriva 615 725 7376, left messages for the past week.

Is there some sort of secret password?

 

[ansanboy]

What services do they offer? I tried to complain that I didn't get a loaner car at my dealership while it was getting all fluids serviced. Lady was rude and dismissive, only was concerned with warranty issues. I told her they should make dealers treat us gtr owners better.

 

[Jojipoji]

call and start a new case and use a different customer service advisor.

 

[haul s]

Been hounding Richard 615-725-7544 on my case, left multiple phone messages, but have yet to hear back. Something's going on there.

 

[gte]

I've called multiple times and left multiple messages and cannot get through to anyone ... it always puts me into the IVR and then I get the main voicemail after holding for about 5 minutes. What is the trick?

call and start a new case and use a different customer service advisor.

 

[gtr6b]

Same here, has an issue with POS and got into an on hold loop of death.

 

[Adrian B]

Had the same issue when calling to inquire about some carbon fiber warranty stuff. Called thursday, no response so far (Tuesday @ 11:30 PM). Seems like terrible customer service for a line dedicated to just gtr customers. A little frustrating and disappointing IMHO

 

[Dan_585]

Short answer no. They seem to have better things to do when its called a "Hotline"

Sent from my SM-G920V using Tapatalk

 

[Jojipoji]

Wow I get through and able to talk to a live person about 70% of the time. I call around 10am or 4pm and it seems to do the trick.

 

[gte]

Thanks, will try this today

Wow I get through and able to talk to a live person about 70% of the time. I call around 10am or 4pm and it seems to do the trick.

 

[gte]

What specifically?

Had the same issue when calling to inquire about some carbon fiber warranty stuff. Called thursday, no response so far (Tuesday @ 11:30 PM). Seems like terrible customer service for a line dedicated to just gtr customers. A little frustrating and disappointing IMHO

 

[Adrian B]

Strut bar and my diffuser

 

[gte]

Finally got through to them (Charity) ... she was of no help.

 

[mark896]

This is strange, until this thread I have heard nothing but good things regarding the GTR Hotline (of North America)..

 

[gte]

I have a log of the past week each time I tried to call and each time I left a message. This is my first time trying to call the hotline, but this experience sucked for me.

This is strange, until this thread I have heard nothing but good things regarding the GTR Hotline (of North America)..

 

[8WOOD]

Nissan customer service is the worst regardless of if you own a GT-R or not.

 

[trackeditiongtr]

Been hounding Richard 615-725-7544 on my case, left multiple phone messages, but have yet to hear back. Something's going on there.

Got a quicker response from Nissan OF Japan, I did bring up the issue of CSR @ Nissan / nashville / USA, do not like to reply or return calls.

 

[dexterkatt]

This is strange, until this thread I have heard nothing but good things regarding the GTR Hotline (of North America)..

I had a great experience. Took two calls though. The first call, that department was closed.

 

[mark896]

I have a log of the past week each time I tried to call and each time I left a message. This is my first time trying to call the hotline, but this experience sucked for me.

Good call on keeping a log. I never remember to do shit like that.