Eighteen months ago, Nissan was provided with a detailed list of the major concerns of GT-R owners and prospective owners in the form of an Open Letter published on NAGTROC, the website of the North American GT-R Owners Club. With Nissan's first Fiscal Year following the Open Letter having passed, it is time to evaluate and grade Nissan's progress in addressing the concerns presented.
The grading system utilized is as follows:
A: Outstanding - An outstanding score indicates that not only was the root issue addressed, but community expectations were exceeded.
B: Satisfactory - A satisfactory score indicates that the community's concern was addressed and core requirements were met such that the community is content.
C: Progressing - Recognizing an effort being made and positive results being seen, even if the community's requirements have not been addressed, nets a Progressing evaluation.
D: Needs Improvement - If an area needs improvement, an effort is being made in some shape/form/fashion, but that effort is either not addressing the community's concerns or the community is grossly unsatisfied with the efforts taken so far given the nature of the underlying issue.
F: Incomplete - No effort is being taken or the community is unsatisfied that the issue is even being acknowledged as important.
What follows is a detailed assessment of Nissan's performance in addressing the concerns and needs of the North American GT-R community.
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