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Discussion Starter · #1 ·
Hey guys, in the past month I took my car in for a 1yr POS and wanted to share my experiences.

After reading the thread on recommended dealers for service and seeing good reviews, I chose to drive myself down to Southbay. (I think its the same as hawthorne? correct me if im wrong) I've been to Cerritos Nissan when the old tech Robert Miller was there, but decided to look elsewhere as he seemed to have left.

At Southbay, I was greeted by Juan, who seemed to be a pleasant guy, but didn't seem to know too much about our cars and was definitely not as thorough as were the guys at Cerritos. First thing he notices is that I was late for service. He tells me that he's going to have to make a call to make sure that they can service my car and actually get paid since I may be too late. Thats acceptable I guess because who's gonna wanna do work for free. After everything checks out, he pulls out a candy red Altima as a loaner. (I was given a dodge charger for $15 at Cerritos) Ok the jokes on me but I brushed it off, as I thought itd be amusing to drive a metallic red car for a change. He tells me my car will be ready by the days end and that he'd be giving me a call to pick it up. As the end of the day nears, I get no call. I call several times a few hours before their closing time and Juan doesn't answer nor returns my calls. Finally about fifteen minutes before close, he calls me and tells me my car is ready. He clearly knew that I wouldn't be able to make it and tells me to pick up my car the next day. The next morning I go to pick up my car, Juan is nowhere to be found. I had to be notified by someone passing by that he had to be in a "class" that are usually scheduled randomly without notice. He helps me check out and tells me my car will be out shortly. After about 15 minutes, my car comes out dripping wet. Seems my car wasn't completely ready to be picked up the day before. If it were washed decently I would have no problem, but as it was driven out it seems to have run over a large patch of dirt as there were dirt splashed on both sides of my car. Afterward that day I received no call from Juan. Maybe it's because I was used to Robert directly explaining to me what had been done to my car during the service. I was expecting a courtesy call, at least notifying me why he wasn't present, etc etc and give me a run through of what service was performed. Am I expecting too much? Is this the kind of treatment you guys get when servicing your cars?

This is just MY experience with Southbay Power Nissan. I was truly dissatisfied with the service provided. I would not recommend it as a place to get our GTRs serviced. Im sure many of you guys have had different and more pleasant experiences with Southbay but this is what I was dealt. I was planning to do an oil change as well, but they were charging north of $200. I get my oil changes done at Downtown LA Nissan for just over $100!

Enough with the rant, one interesting thing I noticed while in the loaner was how little respect I got on the road. As I was driving on the freeway, I was cut off and passed more often than I was used to. Anyone else notice this? We're truly blessed to be able to drive the cars we drive.
 

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ya agreed seems like poor service heck when i lived in washington i used to get a brand new 370z any time i brought my car in no matter what the cars usually had like 30 miles maybe, never even had to pay a cent for it. sorry to hear about the crappy experience.
 

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Hey guys, in the past month I took my car in for a 1yr POS and wanted to share my experiences.

After reading the thread on recommended dealers for service and seeing good reviews, I chose to drive myself down to Southbay. (I think its the same as hawthorne? correct me if im wrong) I've been to Cerritos Nissan when the old tech Robert Miller was there, but decided to look elsewhere as he seemed to have left.

At Southbay, I was greeted by Juan, who seemed to be a pleasant guy, but didn't seem to know too much about our cars and was definitely not as thorough as were the guys at Cerritos. First thing he notices is that I was late for service. He tells me that he's going to have to make a call to make sure that they can service my car and actually get paid since I may be too late. Thats acceptable I guess because who's gonna wanna do work for free. After everything checks out, he pulls out a candy red Altima as a loaner. (I was given a dodge charger for $15 at Cerritos) Ok the jokes on me but I brushed it off, as I thought itd be amusing to drive a metallic red car for a change. He tells me my car will be ready by the days end and that he'd be giving me a call to pick it up. As the end of the day nears, I get no call. I call several times a few hours before their closing time and Juan doesn't answer nor returns my calls. Finally about fifteen minutes before close, he calls me and tells me my car is ready. He clearly knew that I wouldn't be able to make it and tells me to pick up my car the next day. The next morning I go to pick up my car, Juan is nowhere to be found. I had to be notified by someone passing by that he had to be in a "class" that are usually scheduled randomly without notice. He helps me check out and tells me my car will be out shortly. After about 15 minutes, my car comes out dripping wet. Seems my car wasn't completely ready to be picked up the day before. If it were washed decently I would have no problem, but as it was driven out it seems to have run over a large patch of dirt as there were dirt splashed on both sides of my car. Afterward that day I received no call from Juan. Maybe it's because I was used to Robert directly explaining to me what had been done to my car during the service. I was expecting a courtesy call, at least notifying me why he wasn't present, etc etc and give me a run through of what service was performed. Am I expecting too much? Is this the kind of treatment you guys get when servicing your cars?

This is just MY experience with Southbay Power Nissan. I was truly dissatisfied with the service provided. I would not recommend it as a place to get our GTRs serviced. Im sure many of you guys have had different and more pleasant experiences with Southbay but this is what I was dealt. I was planning to do an oil change as well, but they were charging north of $200. I get my oil changes done at Downtown LA Nissan for just over $100!

Enough with the rant, one interesting thing I noticed while in the loaner was how little respect I got on the road. As I was driving on the freeway, I was cut off and passed more often than I was used to. Anyone else notice this? We're truly blessed to be able to drive the cars we drive.
I called Downtown LA Nissan and they quoted me $265 plus tax for an oil change. Did you buy your car from there? You said "just over $100" is a pretty good deal.
 

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Happy in Hermosa
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Bought my car at Southbay, and have had regular service there for 3 years. I have no complaints, get along well with Juan, know both the GTR techs very well (Mike & Ryan), and always come away satisfied. I'm sorry your experience sucked.
 

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Discussion Starter · #6 ·
Bought my car at Southbay, and have had regular service there for 3 years. I have no complaints, get along well with Juan, know both the GTR techs very well (Mike & Ryan), and always come away satisfied. I'm sorry your experience sucked.
Like I said, I'm sure others had more pleasant experiences than I did.
So maybe I have to buy my car there for good service?
Thats just ridiculous. Did you pay any sort of premium for your car?
 

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Happy in Hermosa
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Not even close. I bought mine from st charles nissan in missouri. AHA.
Hm.. could it be that I have the 2011 model and they changed to an easier access layout? I'm not too sure.
I've watched them do the oil change and they just unhindge a few pieces and drain the oil.
2009s require all the front panels coming off. I think they changed things in 2010 to make things easier/cheaper.

Like I said, I'm sure others had more pleasant experiences than I did.
So maybe I have to buy my car there for good service?
Thats just ridiculous. Did you pay any sort of premium for your car?
Naw, no premium. In fact, it was my first time with the dealer. And I know plenty of other owners who didn't buy there who came away happy with the service.

Hey, I'm not an apologist for the shop. I hate to hear about anyone having poor service. Maybe you should have your non-warranty work down off-campus. AutoTalent, COBB, BBI, ACG in San Diego, etc. There are a bunch of local tuners who really car about customer service.
 

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I know we may be a little out of the way...but feel free to give us a shot! We'd be grateful for the opportunity to service you! Our techs are VERY well versed with the GT-R's as we usually see a few per week coming through our doors ;)

Scott
 

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I'm everywhere.
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857 Posts
+1 on Fontana. A good 45 minutes from Arcadia, but I bust the mission to get the car serviced out there because they've always treated me and my cars with nothing but the utmost respect
 
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