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First let me say that I checked with two Nissan dealers, for an oil/filter change. Herb Gordon charges $200, and Sheey Nissan in Annapolis charges $188, but that also includes the TPMS reset at Sheehy (just put on my winter wheels/tires). This other Nissan dealer, which I won't name yet, said they would charge me $60 parts and labor for the oil change. They could not tell me what they would charge me for the TPMS reset, but I went ahead and scheduled an appointment, pending a confirmation of the price of the TPMS reset, and which they also said was a, "wait", appointment (as opposed to dropping the vehicle off the entire day). I will also say that I've had service with this dealer before, and the GT-R technician on staff is very knowledgeable. Well, a little while after making the appointment, another person from this Nissan dealer called me back (a Service Rep), who came right out and said, "We aren't going to work on your vehicle, and, in fact, I'm cancelling your appointment". When I asked why, she said it was based on a previous visit, in which I was getting a TPMS error, which this dealer didn't reset the first time, and later cleared through checking. It was a contentious situation, and I let the dealer know that I didn't think I should have been charged $90 for them to poke around on this TPMS problem, which again, was, "cleared while checking". Prior to this, the Nissan dealer said none of this work was covered under warranty, because this particular set of wheels (stock GT-R wheels/tires, which I bought from another NAGTROC member to use as my Spring/Summer set) weren't the original equipment on my vehicle.

At any rate, I asked to speak to the Service Manager, who did call me back, and basically acknowledged that the Service Rep was refusing service for my car, but that he would check into it and call me back (have yet to hear from him). So I will reserve judgement until I hear back from him. My questions now are:

Where else in the area can I get an oil/filter change for much less than the $200 and $188 I've been quoted already (I live in Silver Spring)?

If this Nissan dealer does, in fact, tell me that they won't work on my vehicle, do I have recourse with Nissan of North America? Are they allowed to refuse a GT-R customer? I wasn't being an A.H. with them, just P.O.'d that they would charge me $90 for something that was eventually cleared through a reset (which should have been done the first time I brought it in).

Thanks!
 

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That's a good question. I would say to call Nissan of America and see what can be done. But having said that, would you want a shop that refuses to do work on your car, work on your car?
 

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so you had a previous issue with this dealership over a price issue, yet chose to go back to them because of a price issue with other dealers
 

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Definitely not following the logic. It seems that something is off with their pricing anyways to be $120 cheaper than the other price you heard.
 

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GTR Hokie
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I'm a do it yourself kind of person. We are talking like $50 - $60 for the oil and filter, the rest savings. I haven't changed the oil on mine yet and I hear that it's a bit time consuming because of the panel underneath. I had the dealer change the transmission fluid for the 18k service (I supplied the OEM fluid) as I wanted to be cover in case of any warranty issues on the transmission. Since they had everything apart for that I had them change the oil. I don't think they charged me for it, if they did it was like $20 because everything was apart. I've been using Chantilly Nissan. Stacy is the service manager and Josh is the tech. So far so good. It's a bit of a hike for you. I've also heard some good things about the Frederick Nissan which is another hike for you. The amount of time you are spending driving to a dealership, picking it up, waiting on it, you could have changed it yourself. Good luck.
 

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No offense, but why would you go back to a dealer that didn't treat you respectfully the first time and why would you want to go to them if they refused you?

I wouldn't trust them and a $100 discount isn't enough for me to take it there.
 

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Discussion Starter · #7 ·
No offense, but why would you go back to a dealer that didn't treat you respectfully the first time and why would you want to go to them if they refused you?

I wouldn't trust them and a $100 discount isn't enough for me to take it there.
The work done on my GT-R has never been an issue, at least in terms of fluid changes (I had my 18 month major fluids change done there, oil/filter changes, and POS). My issue was more with the Service Rep and the pricing. I brought in my oil and filter before and they charged me $19.99 for labor. If not for the Service Rep, I would give the place 5 stars. So that's an issue I'm taking up with the Service Manager, and if it can't be resolved with him, I'll contact NNA.
 

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No offense, but why would you go back to a dealer that didn't treat you respectfully the first time and why would you want to go to them if they refused you?

I wouldn't trust them and a $100 discount isn't enough for me to take it there.
its like that saying dont send your food back........if you don't like it.
 

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R35
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I'd have to recommend against Nissan of Annapolis, not because I have any issue with the actual service, but because a) they put 10 miles during a service and b) they parked my GTR after service right in front of their service dept main door where soccer moms had parked their SUVs inches from me. I was not pleased.

Chantilly Nissan on the other hand kept my GTR indoors in their facility at a corner away from all other cars, and only the SA drove it the short distance to and from the service station. They overinflated my tires to 36psi cold which is kind of puzzling because they were already at a perfect 29psi cold - they shouldn't had touched them - but it's not a biggie. Also, the Nissan of Annapolis service facility is small and old, the Chantilly Nissan service facility is large and new.
 

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Get all my oil changes at Elite Auto Imports in Laurel (301.604.5004) Ask for Chris Yi - - he's the Owner/Master Tech. Does all my work! Much less than $200, and $180.
 

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...if things go south after your discussion with Service Manager, then perhaps you SHOULD post-up the Dealer. Just my 2 cents.
 

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Discussion Starter · #13 ·
I'd have to recommend against Nissan of Annapolis, not because I have any issue with the actual service, but because a) they put 10 miles during a service and b) they parked my GTR after service right in front of their service dept main door where soccer moms had parked their SUVs inches from me. I was not pleased.
I had the same thing happen to me, but fortunately my car had only been outside a couple of minutes when I learned of it being parked next to the Soccer Mom minivans and grocery getters. I know the people at Sheehy Nissan were well meaning by parking the vehicle right outside the door, but like you, I like to keep my vehicle out of harm's way. And prior to the service being performed, I specifically requested my vehicle be parked waaaaaay out in left field, and told them I don't mind the walk.
 

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Discussion Starter · #14 ·
...if things go south after your discussion with Service Manager, then perhaps you SHOULD post-up the Dealer. Just my 2 cents.
I will respond back regardless. The Service Manager called me back yesterday and we're keeping the original appointment set for me, in spite of the Service Rep originally trying to cancel it. The Service Manager said he wants to set things right with me, and I think he really does mean it. We'll see after the service next week. As for the Service Rep, I don't know, I guess her and I just never hit it off and found ways to push each others buttons. Sometimes it's like that, there's a certain person you just can't get along with. Best thing to do is minimize dealings with the individual and keep the business you do have with them brief and on point.
 

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Discussion Starter · #15 ·
The result was that the Service Manager reluctantly agreed to do the oil/filter change and TPMS reset, both of which would cost me $175. That would be $105 for the TPMS reset(!) and the remaining balance for the oil change, oil and filter included. The price for the oil/filter change is great, but the TPMS reset caught me off guard--could have sworn I paid $40something for this previously, and I have two sets of wheels/tires so this isn't the first time I've had it done. In the almost three years I've owned my GT-R, I've gone with a seasonal rotation of one set with winter tires, and another wheel set with the stock Bridgestones. But if this is going to continue costing me over $200 a year to reset something that GT-R owners should be able to do themselves, I am thinking about selling one set of wheels/tires and just go with All Seasons. Anyway, the weather wasn't agreeable today for the one hour drive to the Nissan dealer, so it will be another day on the maintenance.
 

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The result was that the Service Manager reluctantly agreed to do the oil/filter change and TPMS reset, both of which would cost me $175. That would be $105 for the TPMS reset(!) and the remaining balance for the oil change, oil and filter included. The price for the oil/filter change is great, but the TPMS reset caught me off guard--could have sworn I paid $40something for this previously, and I have two sets of wheels/tires so this isn't the first time I've had it done.

<snip>
I just looked at my swap-overs this year; one was "no charge" (done when it was in for other service), the other was $45 (special trip in). If they're charging $105 then that's a bit steep...
 

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Discussion Starter · #17 ·
I just looked at my swap-overs this year; one was "no charge" (done when it was in for other service), the other was $45 (special trip in). If they're charging $105 then that's a bit steep...
I've received quotes for approximately the same amount from a couple of other Nissan dealers. One is the home of the famous $200 oil change in Silver Spring, and the other was Sheehy for $180something, but at least they "included" the TPMS reset in the price. Does anyone know exactly how long the TPMS reset procedure should take the GT-R technician to perform? Perhaps if we all knew what time was allotted and how much materials (if applicable) were for all maintenance, we could question them on the price mark ups. For example, for an oil and filter change, if their cost for materials was, say, $50, and they are allotted 20 minutes for labor (at, say, $80 per hour), that would be $27, then that would be $77. How in the heck do you mark up the price 100% or more? The dealers in the beginning tried justifying their steep maintenance costs, "...because it's a GT-R", but really I think they were trying to recoup the money spent on training for the GT-R Technician, as well as the special lift they are required to have. Thoughts?
 

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Discussion Starter · #18 ·
Get all my oil changes at Elite Auto Imports in Laurel (301.604.5004) Ask for Chris Yi - - he's the Owner/Master Tech. Does all my work! Much less than $200, and $180.
By much less, how much exactly, if you don't mind my asking, and what would a Nissan training GT-R Technician do that a non-Nissan employee like Chris do?
 

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By much less, how much exactly, if you don't mind my asking, and what would a Nissan training GT-R Technician do that a non-Nissan employee like Chris do?
Best if you deal with Elite (Chris Yi) directly on pricing and work performed... I don't want to give you any incorrect info (Elite importz: 301.604.5004).
 
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