[NJR35]

some guy with the M3 equip with RENNEN FORGED WHEELS and it cracked after 6 months on the spoke. can look it up in M3 forum.

 

[ACGAutomotive]

That is odd. Rennen makes wheels for quite a few well known wheel companies out there. We have also done about 5 sets of monoblocks for the GT-R owners who track their cars. They have reported no problems. Then again, the wheels on the picture are 3-piece wheels and not 1-piece..

 

[LegitM3]

Please don't post one side of the story. We (Rennen) machined a new wheel for the customer and (of course) agreed to replace the wheel before he decided to make these posts. The customer refuses to accept our warranty policy and although we offered to cover all international shipping and send him a new wheel, the customer refuses to accept anything but a full refund. This is simply not reasonable and in turn the customer is trying to slander our name until we give him a full refund. We are not a fly-by-night company, we are a wheel manufacturer that stands by our product 1000% and manufactures over 20 different private label wheel brands. We even opened our manufacturing facility for customers to come hang out so they could check out where our wheels are actually machined and built (in California), and that is something no other wheel company will do.

This incident is a freak occurrence. Our wheels are forged from 6061 Aluminum alloy (the industry standard) and these wheels simply do not crack as shown in the picture. We will x-ray the old wheel and figure out what went wrong to ensure that this never happens again. We still hope that the customer will allow us to resolve this matter rather than continue to slander our reputation.

http://e89.zpost.com/forums/showthre...8#post10599478

 

[///Carbon]

hi guys,

i am the owner of that set of wheels that cracked.

it is not only that the wheels (probably made in china) it seems that they are made of cheapest quality materials. it is the WORST CUSTOMER SERVICE i have ever been facing.

i just want to inform fanatics that i am still fighting for my right with RENNEN.

almost 6 months passed and still no replacement or refund. they want ME to pay shipping cost for returning the wheel back to the US.

it seems that they are not able to offer any solution that is reasonable for me as disappointed customer that was waiting 6 months for a set of wheels that cracked after 10.000 km.

communication with that company is a pain in the ass. it takes 1 week to get an answer to an email.

the only way to help myself is posting in forums!!! as soon as i start posting they start calling me.

you can also find in other threads that this is not the first or only wheel from RENNEN that cracked:

http://mbworld.org/forums/wheels-tires-suspension-brakes-forum-sponsored-tire-rack/418715-rennen-wheels-beware.html

BEWARE OF THAT COMPANY!!!!!

 

[tuniperry]

Wow, Ive read enough to know who is at fault and wrong. This is making me reconsider who I am going to purchase my next set of rims from. First of 6 months is way too long, 1 week email response is way to long. Also the response from the representatives are ridiculous. If I ever spoke to any of my customers like that I would be fired. They should refund you fully and I will tell you why, the whole batch of aluminum they used to process all your rims are probably defective. They should inspect all four rims and fully reimburse you because its their product and it failed so they should be held accountable. I work for a medical device company and when we have product failures they always pull everything affiliated with product off the shelf. This rarely happens and when it does they go to the extreme to reimburse and pull all products off the market even if its forseen as a potential problem. It is clearly not safe for you to even be driving on those rims.

 

['Trust']

Wow, Ive read enough to know who is at fault and wrong. This is making me reconsider who I am going to purchase my next set of rims from. First of 6 months is way too long, 1 week email response is way to long. Also the response from the representatives are ridiculous. If I ever spoke to any of my customers like that I would be fired. They should refund you fully and I will tell you why, the whole batch of aluminum they used to process all your rims are probably defective. They should inspect all four rims and fully reimburse you because its their product and it failed so they should be held accountable. I work for a medical device company and when we have product failures they always pull everything affiliated with product off the shelf. This rarely happens and when it does they go to the extreme to reimburse and pull all products off the market even if its forseen as a potential problem. It is clearly not safe for you to even be driving on those rims.

Apples to oranges. How do you know the wheel wasn't smashed against a curb? LegitM3 (who claims to be Rennen) has offered an acceptable solution in any rational persons mind. Say you bought 4 of the same high end chairs, and on one of them the leg began to crack, would it be reasonable for you to 1. Ask it be replaced without bringing it back for exchange, or 2. Ask for a full refund on the whole set because you feel the whole batch is bad (with no proof)? further, would you bash said chair company and call the whole batch of chairs produced from that stock bad? No, that's craziness. Paying for shipping back is standard warranty procedure.

Comparing medical equipment to wheels is equally crazy, much more advanced, used by trained personnel, higher dollar, and higher risk.

 

[Lgear080]

[sup]firstly post some more shots of the cracked wheel and your car. [/sup]

[sup]i'd like to know there was no accident. [/sup]

[sup]secondarily, if in fact rennen waited 5-6 mos. to resolve the issue, [/sup]
[sup]it's their own fault they are being shit on. [/sup]

 

[Craig]

Zomie thread back from the dead, complete with a pair of "one posters" who haven't been seen since. Dead and useless...

 

[D.T.]

Please don't post one side of the story. We (Rennen) machined a new wheel for the customer and (of course) agreed to replace the wheel before he decided to make these posts. The customer refuses to accept our warranty policy and although we offered to cover all international shipping and send him a new wheel, the customer refuses to accept anything but a full refund. This is simply not reasonable and in turn the customer is trying to slander our name until we give him a full refund. We are not a fly-by-night company, we are a wheel manufacturer that stands by our product 1000% and manufactures over 20 different private label wheel brands. We even opened our manufacturing facility for customers to come hang out so they could check out where our wheels are actually machined and built (in California), and that is something no other wheel company will do.

This incident is a freak occurrence. Our wheels are forged from 6061 Aluminum alloy (the industry standard) and these wheels simply do not crack as shown in the picture. We will x-ray the old wheel and figure out what went wrong to ensure that this never happens again. We still hope that the customer will allow us to resolve this matter rather than continue to slander our reputation.

http://e89.zpost.com/forums/showthre...8#post10599478

To LegitM3: Did you make an account here on NAGTROC just so you could post this reply? Looks kind of sketchy to me...this is because up until now, you only have 1 post. Ohhh and in addition, I don't think it's good to just bash on the customer like that, blaming everything on him and not taking any responsibility on anything. I'm sorry but I won't be buying Rennen wheels anytime soon, not because of this cracked incident, but because of the way you replied.

 

[tuniperry]

Me too. Rennen will never get my business.